End of Contract
What happens near the end of my contract?
Near the end of your contract, your account manager will contact you to inform you of your upcoming lease termination, and to see if you have any requirements when it comes to your next vehicle. This will usually be 6 months before, to allow time for vehicles to be ordered from a factory and arrive to replace your exisiting lease vehicle. If you aren't looking to replace your lease, you will be contacted again nearer the end of the agreement to arrange collection.
Around one month before the end of the contract, with the help of our administration team, you can choose a date for the vehicle to be collected. This will normally be between 09:30 and 17:30 Monday to Friday. It is not possible to request an exact time, but some funder's may agree on a reasonable stipulation (for example, not before 10:00 or after 16:30), however this is not guaranteed.
If you have ordered a replacement vehicle with us, we can help to coincide the collection of your old vehicle with the delivery of your new one.
Fair Wear & Tear
When your vehicle is returned to the funder, it is expected to be in a reasonable condition. What is deemed 'reasonable' is defined in the British Vehicle Rental and Leasing Association's Fear Wear and Tear Guidelines. The vehicle will be inspected on the spot before being taken away. The below list details some requirements - this is not exhaustive.
There should be no dents exceeding 11mm in diameter.
There should be no scratches exceeding 25mm in length.
There should be no more than 3 dents per panel.
There should be no corrosion evident.
There should be no penetrated base coat of paint.
There should be no chips, cracks or holes in the windscreen.
Paint chips should be minor.
If the vehicle is returned in a condition which exceeds the Fair Wear and Tear Guidelines, you will be liable to pay additional charges. To read more, please request a copy of our brochure.
If you have added a cherished plate to your vehicle, you should start the removal process at least six weeks before the end of the contract, to ensure this is complete before the vehicle is returned. You will be required to pay a charge for the removal of the number plate and it's retention or transfer to a new vehicle.
Conditions of the return
It is suggested that, before returning your vehicle, you take footage or photos of the exterior and interior. In the case of a dispute, you will be able to demonstrate the condition in which your vehicle was returned in. The vehicle will be inspected on the spot before being taken away, and you will receive a collection note. There are also other requirements for the return of a vehicle. This includes:
The vehicle must have a valid MOT (if applicable).
The vehicle must be in a safe and roadworthy condition.
The vehicle must have been serviced in accordance with the manufacturer's service schedule.
The service book and handbook must be in the vehicle.
Any equipment or possessions must be removed.
All keys must be present.
The vehicle should be in a relatively clean condition, to allow proper assessment.
As always, our customer care team will be on hand to offer advise and assistance throughout the process. Contact them by calling 0203 4097873 or email firstname.lastname@example.org